Pixel Velocity

Senior QA Analyst (Software Test Engineer) - Job Posting # 2008-101

SUMMARY: The primary responsibility for the analyst will be assuring quality for software and hardware designs that move from development to manufacturing.

PRIMARY RESPONSIBILITIES:

Define, document and ensure compliance with QA processes/controls for the development group.

Define and execute test plans for products that move from development to manufacturing.

SECONDARY RESPONSIBILITIES:

Recommend and develop test procedures for the manufacturing group.

Qualify 3rd party system components.

Maintaining bug and feature tracking database.

Create and maintain user manuals and other related software and system documentation.

Maintain release notes.

MINIMUM QUALIFICATIONS:

5-10 yrs of QA experience.

Experience developing and executing manual and automatic test procedures.

Experience with technical writing.

Ability to drive cross-functional team communication.

Diligent work ethic and ability to work under tight deadlines.

Must possess excellent verbal and written communication skills.

Strong problem-solving and multi-tasking skills.

Familiar with Windows XP.

Excellent problem solving and troubleshooting skills.

HIGHLY DESIRABLE:

BS in Computer Science or equivalent experience.

Surveillance and/or medical Industry experience.

Sales Engineer - Job Posting # 2008-102

SUMMARY: Under limited supervision, provides customers and end users with product and technical support.

DUTIES AND RESPONSIBILITIES:

Staffs and trains team of technical support representatives.

Creates systems for responding to customer inquiries via telephone, online networks, and mail.

Selects an automated system to manage and track inquiries.

Communicates with programmers regarding bugs and follows-up to make sure fixes are received and tested.

Advises management on product development issues arising from product problems identified through technical support calls with customers.

Advises technical writers on user documentation.

Handles customer problems that appear to arise from the use of the product.

Completes, maintains, and processes pertinent paperwork and records.

Assists in final testing of new products.

QUALIFICATIONS:

A technical degree or certification from an accredited program in networking is required; a bachelor's degree (B. S.) in information systems, software engineering or another related field from a four-year college or university is desired; or three years related experience and/or training; or equivalent combination of education and experience. Experience in the security and/or computer industry is required.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Knowledge of Accounting software; Contact Management systems; Database software; Design software; Development software; Internet software; Inventory software; Manufacturing software; Order processing systems; Project Management software; Spreadsheet software and Word Processing software.

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Must possess and demonstrate the necessary discretion in dealing with confidential information, communication skills, initiative, tact, diplomacy, resourcefulness and dependability to perform all the duties of the position.

Must have the ability to establish and maintain rapport with customers, employees, supervisors, and contacts external to the organization.

Technical Support/Inside Sales Engineer - Job Posting # 2008-103

SUMMARY: Provides technical assistance to channel partners, system users and outside sales team by performing the following duties.

DUTIES AND RESPONSIBILITIES:

Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises

Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer

Enters commands and observes system functions to verify correct system operation

Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems

Instructs users in use of equipment, software, and manuals

Recommends or performs remedial actions to correct problems

Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication

Replaces defective or inadequate software packages

Refers major hardware problems to service personnel for correction

Performs other duties as assigned by authorized personnel

Handles inbound sales calls from customers to convert calls into product sales

Provide system application support on all products

Support customers with system network requirements and design, including quantifying storage and bandwidth requirements

Develop A&E bid documents to assist customers

Evaluate bid specifications and assist with creation of system designs, including related schematic diagrams

Prepared system quotations and BOM’s

Test pre-release versions of products

Test compatibility of any related peripheral products on request where possible

Manage and maintain demo room and keep demo system current and operational

Supports outside sales team

Responsible for training customers on product at corporate office

Responsible for developing training course documentation

Prepared weekly report on all related sales activity

Accountability for maintaining inventory of collateral material

Helps prospective customers overcome technical and business objectives to products

Enters new customer data and other sales data for current customers into customer database

Prepare product requirements documentation as part of business case for new system features

QUALIFICATIONS:

Bachelor's degree (B. S.) in information systems, software engineering or another engineering field from a four-year college or university is desired; or three years related experience and/or training; or equivalent combination of education and experience.

Previous experience in sales engineering related to the security and/or video industry is preferred.

Microsoft Certified Systems Engineer (MCSE) and Cisco Certified Network Associate (CCNA) preferred.

Knowledge of hardware and low level programming is required.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Knowledge of Accounting software; Contact Management systems; Database software; Design software; Development software; Internet software; Inventory software; Manufacturing software; Order processing systems; Project Management software; Spreadsheet software and Word Processing software.

Must have the ability to establish and maintain rapport with customers, employees, supervisors, and contacts external to the organization.